Pro/ENGINEER Installations - Frequently Asked Questions

If the CD-ROM drive is internal then follow the instructions on the table below to locate the SCSI ID. The first line of each row in the second column is the comand which should be executed followed by the third line which contains the output in which the number in bold is the SCSI ID.

Platform	Command and Output (see notes below)	SCSI ID
DEC Alpha Unix	grep RRD /var/adm/messages \| tail -1 (date &time) (computer) vmunix: rz5 at scsi0 bus 0 target 5 lun 0 (DEC RRD43 (C) DEC 1084)	5 (target #)
HP-UX 10.xx	insert the CD-ROM into the drive and type in the command /sbin/fstype /dev/dsk/c?t#d0 on each device in the /dev/dsk directory. The one that says "cdfs" is the SCSI device	-
IBM	lsdev -C -c cdrom -H cd0 Available 00-08-00-40 CD-ROM Drive	4 (in the string 00-08-00-#0)
NEC	Check with the system administrator	-
SGI	hinv \| grep CDROM CDROM: unit 3 on SCSI controller 0	3 (unit #)
SUN4 (solaris 2.x)	Check with the system administrator	-

*How can the CD-ROM drive be mounted in UNIX?

Create a directory to mount the CD, for example /cdrom. If this directory exists and is not empty, you will need to select another name. If it exists and is empty, proceed to the next step.

The command to create this directory is:

mkdir /cdrom

Determine if the CD drive is physically connected to the current machine. If so refer to the below table. If the CD drive is not physically connected to the machine, refer to the steps to mount a CD to a remote node.

Workstation	CD Device Mounting Commands (see notes below)
DEC Alpha UNIX	mount -t cdfs -o ro,nodefperm,noversion /dev/rz#c /cdrom
HP-UX 10.xx	/etc/mount -F cdfs -o ro,cdcase /dev/dsk/c?t3d0 /cdrom
IBM	mount -v cdrfs -o ro /dev/cd0 /cdrom
NEC	mount -F cdfs -o ro,fperm=0555 /dev/sr/c0t#d0 /cdrom
SGI	mount -t iso9660 -o ro /dev/scsi/sc0d#l0 /cdrom
SUN4 (solaris 2.x)	All Sun workstations automount to /cdrom

Notes:

In the table above, the # must be replaced with the SCSI ID of the CD drive. Typically, this is defined by means of a switch on the back of the drive.
The SGI device name uses the lowercase alpha character "L", not the numeric "1".

*How can the CD-ROM drive be mounted on Windows NT, Windows 95/98 or Windows 2000 platforms?

The CD drive need not be explicitly mounted to be used. Once the drive is installed, it is accessible through the Windows Explorer and/or a DOS prompt.

*How is Ptc.SETUP executed once the CD is mounted on a UNIX machine or placed in the CD-ROM drive on a Windows NT, Windows 95/98 or Windows 2000 machine?

Ptc.SETUP is executed on a UNIX machine by changing to the /tmp directory and typing:

[cdrom]/setup

The value '[cdrom]' is replaced with the path directory for the mounted CD-ROM device. On a Windows NT, Windows 95/98 or Windows 2000 machine, Pro/SETUP should start automatically. If it does not, the utility will start by double-clicking with the mouse on 'setup' in the CD-ROM drive within My Computer or Windows Explorer.

*Is it required to execute Ptc.SETUP as root on a UNIX machine or administrator on a Windows NT or Windows 2000 machine when installing or configuring the license server?

It is not required to install or configure the license server as root on UNIX, however on Windows NT and Windows 2000 workstations, if FLEXlm is being installed then an administrator or account with administrative priveledges (specifically to Services) is necessary. Afterwards, depending on the account type and permissions on the installed files, any user may configure the FlexLM license server through setup or ptcsetup.

*How can Pro/ENGINEER be installed if the CD device is located on a remote node?

If the CD device is located on a remote node, the following steps can be taken to perform a remote installation:

On the remote node, mount the Pro/ENGINEER CD as described above.
Remote copy the /cdrom/setup script to the /tmp directory on the destination node.

example: rcp /cdrom/setup royale:/tmp

On the destination node, execute the graphical installation utility by entering:

/tmp/setup remote_hostname:/cdrom

where: remote_hostname is the hostname of the remote node and cdrom is the directory to which the Pro/ENGINEER CD is mounted.

example: /tmp/setup tower:/cdrom

NOTE: To perform the above operation, the user must have a "trusted login," unrestricted access, on the machine with the CD device.

For Windows NT/95/98/2000 workstations, if the device is shared out, insert the cdrom and run it from the remote node on that shared device.

*Why doesn't the graphical installation tool start when it is executed as root on a UNIX system?

On many UNIX systems the DISPLAY environment variable is unset for the root user. Enter "echo $DISPLAY" to determine if the environment variable has been specified. If this command returns ":0.0" or "unix:0" as the variable value, the variable is set to the current working node. If the command does not return a string, the variable is unset. Enter "setenv DISPLAY hostname:0.0" in a C Shell to set the variable.

*When executing ptcsetup, why would the message: "one or more of the following variables is unset; prodir mc" be given ?

This error occurs when the prosetup command is issued from the loadpoint/install/unix directory. The command loadpoint/bin/ptcsetup should be entered to execute ptcsetup instead of prosetup.

*When executing ptcsetup, why would the message: "loadpoint/bin/install/unix/getpmt - Command not found" and "loadpoint/bin/install/unix/ptcsetup - Command not found" be given?

This occurs when ptcsetup is executed from either of the loadpoint/bin or loadpoint directories. Change working directories to another working directory (/tmp is recommended) and execute ptcsetup. If the ptcsetup command is not found from this directory, enter the full path to ptcsetup: loadpoint/bin/ptcsetup. If more than one version of Pro/ENGINEER is installed, be sure to use the full path to the desired loadpoint.

*What can prevent ptcsetup from being executed at the DOS command line?

Removal or absence of the \loadpoint\bin directory from the PATH variable will prevent ptcsetup from executing. Add the directory to the system PATH variable to ensure that it is available for all users.

*Why does the installation abort with the message "An error occurred while copying files check disk space and write permissions" on an Intel platform with a Windows NT operating system?

Ensure that the machine has the required amount of disk space for a full installation of the PTC product to be installed. Also, this problem has also been reported with use of the Gateway2000 and the Mitsumi CD drive. The Mitsumi CD drive reads the Pro/ENGINEER files at a different rate than those currently recommended by PTC.

The problem results from Microsoft's initial lack of support for the AT API Drive. Microsoft has since made available a patch which was first available in "US Service Pack 2". As of the first shipment of Release 17.0 of Pro/ENGINEER, "US Service Pack 4" is available from Microsoft. This patch contains all previous service packs and may be installed to address this issue.

Gateway has been informed of the situation and should be contacted at 1-800-846-2000 should the above problem be encountered. The "US Service Pack 4" for Windows NT can be obtained from your Microsoft vendor or through Microsoft's website at http://www.microsoft.com.

*Why does Host ID return a blank value when selected from the Graphical Installation Utility?

This error occurs due to one or more of the following reasons:

The machine does not have an ethernet adapter installed or it is not configured properly (see item 3).
The "Lana" (Local Area Network Adapter) number is not set to zero for the network route "NetBT." This can be specified by selecting Control Panel, Network and double clicking on NetBIOS Interface from the list of "Installed Network Software". Specify "0" (zero) as the "Lana number" value for the NetBT network route. Modifying the Lana number will require a system reboot.
An updated device driver may be required for the ethernet adapter. Contact with your hardware vendor to insure that the driver that you have installed for the ethernet adapter supports the version of Windows NT that is being used.
NetBEUI protocol is not installed under the Control Panel, Network icon. Install using the Add Software... button.
NetBIOS interface is not installed under the Control Panel, Network icon. Install using the Add Software... button.
TCP/IP protocol is not installed under the Control Panel, Network icon. Install using the Add Software... button. TCP/IP is required for both floating and locked installations of Pro/ENGINEER.
Refer to Step-by-Step Configuration of a Windows NT Machine for Installing and Executing Pro/ENGINEER

*Why does the cpu_id command return "Failed to find network adapter"?

This error occurs due to one or more of the following reasons:

The machine does not have an ethernet adapter installed or it is not configured properly (see item 3).
The "Lana" (Local Area Network Adapter) number is not set to zero for the network route "NetBT." This can be specified by selecting Control Panel, Network and double clicking on NetBIOS Interface from the list of "Installed Network Software". Specify "0" (zero) as the "Lana number" value for the NetBT network route. Modifying the Lana number will require a system reboot.
An updated device driver may be required for the ethernet adapter. Contact with your hardware vendor to insure that the driver that you have installed for the ethernet adapter supports the version of Windows NT that is being used.
NetBEUI protocol is not installed under the Control Panel, Network icon. Install using the Add Software... button.
NetBIOS interface is not installed under the Control Panel, Network icon. Install using the Add Software... button.
TCP/IP protocol is not installed under the Control Panel, Network icon. Install using the Add Software... button. TCP/IP is required for both floating and locked installations of Pro/ENGINEER.
Refer to Step-by-Step Configuration of a Windows NT Machine for Installing and Executing Pro/ENGINEER

*Why is the message "nst.exe - undefined variable" given?

The message "nst.exe - undefined variable" indicates that the workstation ethernet port is not terminated properly. Contact your HP vendor for instructions on proper termination.

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