Smart, Connected Products within The Internet of Things (IoT) will create a broad spectrum of opportunities for businesses to transform the way they create products and deliver services. PTC shares these Internet of Things case studies to illustrate the different ways that advanced manufacturing and smart, connected devices are being leveraged for competitive advantage.
"PTC isn’t merely telling an IoT story - it is moving quickly to own it and to strongly channel it for customers to use in new and strategic ways."
— Tony Rizzo, Blue Hill Research
ATM industry leader Diebold employs smart connected products to conduct remote diagnostics and issue resolution across over 5,000 ATMs. As a result, Diebold saw a 17% increase in remote issue resolution, a 15% reduction in equipment downtime, and average downtime responses shortened to less than 30 minutes.
A division of Gerber Scientific, Gerber Technology is the global leader in manufacturing automation systems for the sewn products and flexible materials industries. By adopting smart, connected capabilities, Gerber Scientific has enabled a global, proactive service model. The result is granular, real-time, and more effective management of inventory and infrastructure—realizing substantial cost benefits.
Joy Global, worldwide leader in high-productivity mining solutions and aftermarket parts and services for the mining industries, made a choice to partner with ThingWorx to implement a new business model based upon advanced manufacturing capabilities to enhance their competitive advantage.
Joy Global’s existing business processes required customers to work through an unstable legacy system to collect mass volumes of data. With inadequate processes and tools, field level analytics were not sufficient to properly inform business decisions.
Deploying a ThingWorx platform means that the data collection process is now stabilized, and at the same time innovations on new applications for customers have increased. Further benefits of the platform include:
The ThingWorx platform has enabled Joy Global to optimize their remote monitoring and analytics processes around connected devices, allowing them to:
Accelerating time to value, minimizing cost and risk, and transforming how their products, people, and systems connect gives Joy Global the competitive edge they need to stay ahead.
Orbotech is a global producer of computer-aided manufacturing, engineering and inspection solutions for printed circuit boards. Using smart, connected service apps, Orbotech grants customers greater control over remote actions, and enabled a secure diagnostic mode for service technicians. The result is improved response and resolution times, and more accurate diagnostics that reduce false parts demand.
Sysmex is a global leader in the design and development of high-quality, reliable, and innovative clinical diagnostic equipment and information systems in the field of hematology and urinalysis. In addition to diagnostic equipment and systems, the company generates 10% of its overall revenue through their service offerings.
Intense competition in the medical device market, especially in the US, demands a higher level of customer service at lower costs. However, legacy technology hindered Sysmex´s ability to achieve economies of scale as their business grew, as well as the ability to deliver the value-add services that they need to stay ahead of the competition.
When Sysmex deployed the ThingWorx Platform a new business model became available to them which allowed for greater competitive advantage. This advanced manufacturing platform enabled Sysmex to expand their service offering significantly while lowering costs. Additional benefits included:
ThingWorx's simplified and unified approach to IoT applications enabled Sysmex to iteratively innovate their business processes faster than the conventional methods and legacy tools. As a result, Sysmex achieved:
Ventana leads the market in developing and manufacturing instruments and systems critical to the diagnosis of cancer and infectious diseases. Ventana’s adoption of a smart connected product strategy enables remote software updates and “over the shoulder assistance”— reducing downtime to less than 24 hours, and accelerating instrument recovery by 37%.
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