When you don’t know where your products are or how they’re performing, it’s impossible to understand the health of your assets.
But when you achieve Service Visibility, all stakeholders in the service network can get the service and asset information they need, in a form customized to their role, through a single interface. Moreover, data from connected equipment and business systems is aggregated into information that helps you make well-informed, timely decisions about a specific asset or group/fleet of assets.
This visibility allows service organizations to:
- Increase service productivity by providing dashboard access to all service information and connected devices
- Improve service contract compliance by making information easier to understand
- Reduce the need to train users on multiple, complex service systems
- Create a 360-degree view for service visibility across disparate systems