H. Brent Baker, Sr.

About this author

H. Brent Baker, Sr. is a retired U.S. Air Force Major General, President of Orders from the General, LLC, and Senior Advisor for Servigistics at PTC. With more than three decades of leadership experience spanning military operations, logistics, acquisition, sustainment, and digital transformation, he is widely recognized as a leading voice on readiness, supply chain modernization, and leadership.

General Baker culminated his Air Force career as Vice Commander of Air Force Materiel Command (AFMC), one of the Air Force’s largest organizations, responsible for a workforce of approximately 80,000 personnel and the management of more than $60 billion annually in research, development, testing, acquisition, and sustainment activities. Throughout his distinguished military service, he held numerous leadership positions across logistics, maintenance, supply chain operations, and weapon system support, helping shape the readiness and sustainment strategies that underpin global Air Force operations.

Today, General Baker advises organizations on digital transformation, advanced technology adoption, and the application of data-driven decision-making to complex operational challenges. His expertise includes service supply chains, materiel readiness, the digital thread, and emerging technologies such as artificial intelligence and predictive analytics.

As President of Orders from the General, LLC, he works with government and industry leaders to improve organizational performance, leadership effectiveness, and mission outcomes. He is also the author of Orders from the General: Leadership Advice from a 2-Star General—Rise Above…Use a Military Mindset for Success in Any Field, where he shares practical leadership lessons drawn from a distinguished career of service.

General Baker is a frequent speaker at industry conferences and executive forums, where he provides insights on leadership, logistics, supply chain resilience, digital transformation, and the future of readiness in an increasingly complex world.

This author writes about... Artificial Intelligence Digital Transformation Service Parts

This author’s blogs

This author’s blogs

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Application Lifecycle Management (ALM) Augmented Reality Computer-aided Design (CAD) Engineering Calculations Enterprise Asset Management (EAM) Industrial Connectivity Industrial Internet of Things Product Lifecycle Management (PLM) Service Lifecycle Management (SLM)

Aerospace and Defense Automotive Electronics and High-Tech Energy and Resources Industrial Equipment MedTech Retail and Consumer Products Software and Technology

Additive Manufacturing Agile Artificial Intelligence Asset Centricity BOM Management Closed-Loop Quality Cloud Native Connected Devices Customer Experience Digital Thread Digital Transformation Digital Twin Education Engineering Collaboration Enterprise Collaboration Field Service Generative Design Increase Manufacturing Productivity Industrial Skills Gap Industry 4.0 IT/OT Convergence Life at PTC Math Software Model-Based Definition Predictive Analytics Predictive Maintenance Product Line Engineering PTC Reality Lab Regulatory Compliance Remote Service Requirements Management Risk & Test Management SaaS Service Optimization Service Parts Service Revenue Simulation Software Development Sustainability Technician Efficiency Training Variant Management

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Application Lifecycle Management (ALM) Augmented Reality Computer-aided Design (CAD) Engineering Calculations Enterprise Asset Management (EAM) Industrial Connectivity Industrial Internet of Things Product Lifecycle Management (PLM) Service Lifecycle Management (SLM)

Aerospace and Defense Automotive Electronics and High-Tech Energy and Resources Industrial Equipment MedTech Retail and Consumer Products Software and Technology

Additive Manufacturing Agile Artificial Intelligence Asset Centricity BOM Management Closed-Loop Quality Cloud Native Connected Devices Customer Experience Digital Thread Digital Transformation Digital Twin Education Engineering Collaboration Enterprise Collaboration Field Service Generative Design Increase Manufacturing Productivity Industrial Skills Gap Industry 4.0 IT/OT Convergence Life at PTC Math Software Model-Based Definition Predictive Analytics Predictive Maintenance Product Line Engineering PTC Reality Lab Regulatory Compliance Remote Service Requirements Management Risk & Test Management SaaS Service Optimization Service Parts Service Revenue Simulation Software Development Sustainability Technician Efficiency Training Variant Management

No parts, no readiness. Why service parts, AI, and supply chain transformation are critical to defense sustainment.

High part fill rates do not always translate to strong fleet availability. As such, many aviation supply chain practitioners are implementing a practice known as high-velocity maintenance.

With its selection of PTC Service Parts Management (SPM) SaaS solution, the USAF will be able to more efficiently manage its supply chain as well as improve the inventory performance of its operations.

The Aerospace and Defense (A&D) industry walks a tightrope, balancing the unique complexities of the global service supply chain