Brad Cline is a services manager and global quality subject matter expert at PTC. He has managed quality and reliability software implementation, consulting and training activities for hundreds of customers in the aerospace, defense, electronics, medical device, consumer product and industrial product industries. In addition to being a certified reliability engineer (CRE), he has a BS in applied mathematics (operations research) and an MBA.
Cline recently led a quality process engagement with a major electronics manufacturer, during which he and his colleagues investigated the factors behind an erosion of the customer’s quality reputation. As part of their assessment, Cline and his team identified a series of process and tool improvements that helped restore the company’s reputation for quality. The improvements included helping the customer identify potential risks much earlier in the product lifecycle, creating a system for the customer to track and report field service issues with greater ease and visibility, and assisting in the creation of a knowledgebase to drive best practices throughout the engineering organization.