PTC Global Services Consulting
Role-Based Adoption and Training
The best designed solutions accomplish little if users fail to accept, learn, and integrate the new processes and tools into their work. The importance of training is well understood but the reality is that companies often under-invest in organizational learning and adoption. High performers with PLM and similar solutions take a strategic, role-based approach to adoption and invest in a comprehensive program that goes far beyond the basics of training for new software features and functions.
The most effective learning and adoption programs include four critical components:
- Detailed planning for a comprehensive program that covers the entire organization, from initial solution design through ongoing support. Support continues well beyond the “go-live” date of the new solution.
- Strategic communications to build awareness and understanding of program goals, implementation, value, and required organizational changes.
- Customized training for different functional roles and responsibilities based on process change and desired outcomes.
- Ongoing support, often including online tools as well as live mentoring and coaching, to ensure full adoption of new processes and tools.
To learn more about how PTC addresses role-based adoption and other key four success factors, view the presentation Planning PLM Deployment and Adoption.