ITEDO Customer Information

PTC Global Maintenance Support

Welcome Arbortext IsoDraw (formerly ITEDO) product customers! On May 1st, 2007, active maintenance customers will be entitled to the standard technical support offered with all PTC products. Please read the material on this page and review our Global Maintenance Support Home page and Customer Support page to understand the support features available to you.

We look forward to providing you with the right support Team, Tools and Technology - available anytime, anywhere - to help you maximize your software value.

To access PTC Support, you will need a Service Contract Number (SCN) sent by email to active maintenance customers in April 23 and on April 30. If you experience any difficulties using your SCN or have any trouble accessing Technical Support services, please contact PTC Customer Care at one of the numbers listed below.

Technical Support for Maintenance paying customers
Log Calls
Track Calls
Search the Knowledge Base
Subscribe to Knowledge Base alerts
Technical Support Customer Feedback Line
Access to managers to discuss Technical Support quality of service issues.
Order or Download software updates
Request the latest version of software on CD or download
Arbortext IsoDraw 7.0 Upgrade

If you are an active Maintenance Support customer, the Arbortext IsoDraw 7.0 upgrade will be shipped to you automatically. In order to install your new software, please read the Arbortext IsoDraw 7.0 Upgrade Process document.

If you are not an active Maintenance Support customer, please contact Global Maintenance Support to sign up for maintenance and get your upgrade.

Telephone Contact Information
Worldwide Telephone Support and Fax Directory
North America: 800-477-6435
Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Switzerland, UK: +00800 PTC 4 HELP
Asia & Pacific Rim:
Australia: 1-800-553-565
China: 800-810-0699
Hong Kong: +800 933309
India: 1-800-233-4599
Japan: 0120-20-9023
All Other Countries: Locate your distributor
Customer Care Telephone Numbers
North America: 877-275-4782
Europe: 00800-78-24-43-57
Japan: +81 (0) 3-3346-8280
Asia & Pacific Rim: 0086-21-61065714
North America: New Maintenance Representative Contact Information
To speak with your Arbortext IsoDraw Maintenance Representative, please call 781-370-7089.
To fax a Maintenance Support purchase order, dial 781-707-0322.
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