The costs of offering, managing, and covering warranties are significant and can be up 5% of total sales revenue for some industries. Axeda customers are connecting their products to their enterprise business systems to reduce these costs and automate warranty management tasks such as product registration, usage reporting, and illegitimate claim management.
For example, one Axeda customer is placing sensors on their machines to monitor the temperatures and humidity of their operating environments to determine if the machines have been used in compliance with the warranty. The operating environment information enables the manufacturer to detect and refute illegitimate claims.
In many cases, warranties are only valid if the equipment is properly configured and calibrated and uses only the manufacturer’s consumables. With connected products, manufacturers can ensure that their customers meet warranty requirements by remotely monitoring and managing software, configuration files, calibrations, and consumables. Ultimately, integrated product data enhances warranty management processes handled in CRM and ERP systems.
With a warranty management solution based on your connected products, you can:
The PTC advantage is fueled by technology solutions that transform the way you create, operate and service products.
Our technology enabled solutions transform the way that products are created, operated, and serviced in the Internet of Things.
See highlights and watch the keynote presentations from PTC Live Global 2015.
PTC solutions help you tackle the real challenges manufacturers and service providers face every day.
See how PTC can help you optimize the system of people, processes and technology to enable greater service performance. Learn more.
Industry leading software technology is at the heart of every PTC solution.
Thousands of Pro/ENGINEER customers have already made the move to PTC Creo Parametric. Learn more.
PTC Global Services helps the world's leading manufacturing companies realize the promise of PTC solutions.
How to select the right provider to optimize application performance
Strategies to make your organization more productive
Whatever your role in the worldwide PTC community, these resources will deepen and enrich your experience.
Add to the discussions and showcase your work to product development professionals from around the world.
Support solutions that accelerate and sustain your advantage.
PTC is transforming your online technical support experience. The award-winning eSupport portal homepage provides personalized, fast access to product knowledge and case resolution. Don't have an Account? Create an account today
Support is more than just keeping you up and running. It’s about optimizing performance and productivity, helping you control costs and risk. Accelerate and sustain your advantage by renewing Support on time.
PTC Corporate Headquarters 140 Kendrick Street Needham, MA 02494, USA
Phone: (781) 370-5000 Fax: (781) 370-6000