Your investment provides you with immediate access to product updates and new releases as they become available, keeping your connected product initiatives on the right track. With a qualified staff with years of collective experience in supporting customers, we have the services, processes, technology, and expertise to assist keeping your M2M solution running smoothly.
With an Axeda On-Demand subscription, you have access to the Axeda Support Service components below:
Axeda Customer Support works to deliver the highest standard of professional technical support services to ensure the maximum uptime and top performance of your Axeda system. When you purchase an Axeda On-Demand license, you will have access to Axeda Customer Support services. Our Customer Support center is staffed by teams of experienced technical support engineers, trained in resolving your support issues and providing prompt, accurate, and quality service.
Read this important message about upgrade requirements and timelines for transitioning Axeda Enterprise Server, Global Access Server (GAS), Policy Server, and Questra TotalAccess Server from SHA-1 to SHA-2 signed SSL domain certificate deployments.
SHA-2 Upgrade Requirements ›
The PTC advantage is fueled by technology solutions that transform the way you create, operate and service products.
Our technology enabled solutions transform the way that products are created, operated, and serviced in the Internet of Things.
PTC solutions help you tackle the real challenges manufacturers and service providers face every day.
See how PTC can help you optimize the system of people, processes and technology to enable greater service performance. Learn more.
Industry leading software technology is at the heart of every PTC solution.
Thousands of Pro/ENGINEER customers have already made the move to PTC Creo Parametric. Learn more.
PTC Global Services helps the world's leading manufacturing companies realize the promise of PTC solutions.
How to select the right provider to optimize application performance
Strategies to make your organization more productive
Whatever your role in the worldwide PTC community, these resources will deepen and enrich your experience.
November 17-18, 2015
Register Now >
Add to the discussions and showcase your work to product development professionals from around the world.
Support solutions that accelerate and sustain your advantage.
PTC is transforming your online technical support experience. The award-winning eSupport portal homepage provides personalized, fast access to product knowledge and case resolution. Don't have an Account? Create an account today
Support is more than just keeping you up and running. It’s about optimizing performance and productivity, helping you control costs and risk. Accelerate and sustain your advantage by renewing Support on time.
PTC Corporate Headquarters 140 Kendrick Street Needham, MA 02494, USA
Phone: (781) 370-5000 Fax: (781) 370-6000