Enhancement Details

Automated Logging

In PTC Windchill 10.2, an automated logging tool is available to gather logs for troubleshooting purposes.

Product Information

Product Collaboration Solutions
PDM & Process Solutions
PTC Windchill
PTC Windchill Integrations
Product / Module PTC Windchill PDMLink
PTC Windchill ProjectLink
PTC Windchill Workgroup Manager for CATIA V5
Version 10.2
Datecode F000
Product Functional Area 3rd Party MCAD Data Management
User Interface Location 
Processes, Initiatives, and Best Practices Detailed Development

Benefits and Description

PTC Windchill Workgroup Manager for CATIA V5 can be configured to automatically gather logs for troubleshooting purposes. This tool can automatically collect logs that contain the information that PTC Technical Support requires to diagnose and resolve issues. Automated logging is especially helpful for capturing logs for issues that are difficult to reproduce or occur intermittently.  

Information collected in the logs includes the following:

For more information, see the Client and Server Logging topic in the PTC Windchill Workgroup Manager Help Center or the PTC Windchill Workgroup Manager for CATIA V5 Administrator's and User's Guide. Tip: Enter the topic name in the PTC Windchill Workgroup Manager Help Center search field to easily navigate to the topic.

Video: http://learningexchange.ptc.com/tutorial/3289/automated-log-collection-for-ptc-windchill-workgroup-manager-for-catia-v5

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