Service and Parts Information Creation and Management

Create and manage a trustworthy, up-to-date source of interactive service and part information that always represents the latest new product introductions and engineering updates.

Best Practices: Key Service and Parts Information Creation and Management Process Improvements Enabled by PTC Capabilities

Service and Parts Information Creation and Management: Best Practices
  • Topic-based authoring: Author individual service information topics for reuse and consistency across products and media formats.
  • CAD-based 2D and 3D illustrations: Automate the creation of high-quality, intelligent 2D and 3D illustrations and animations from 3D CAD product designs.
  • Interactive 2D/3D electrical and hydraulic schematics: Create interactive schematics with associated 3D component locations from ECAD, routing and 3D designs — to improve 
    electronics/hydraulics troubleshooting and serviceability.
  • Product-centric information and workflow management: Optimize service information creation, reuse and change processes by centrally managing all information in association with the products, systems and components it supports.
  • Associative, BOM-driven serviceable part management: Intelligently associate engineering/ manufacturing and service BOM (sBOM) information to create, update and maintain accuracy of serviceable part information.
  • Topic-based translation management: Manage translation outsourcing and updating process in association with source language and reusable service information topics to enable automated publishing of language-specific content.
  • Standard publication structure management and automated publishing: Manage publications as standard structures that reference reusable information topics. Automatically personalize, assemble and generate all publication output formats using workflow processes.
  • sBOM-based dynamic part catalog publishing: Automatically generate illustrated part catalogs using service BOM structure, meta data and standard stylesheets.