Define overall service programs that manage and associate all supporting service tasks, preventive maintenance schedules, warranty and contract policies, serviceable parts, technical Information, and training materials.
Digital serviceability simulation and feedback:
Simulate service activities using 3D design information for early identification of serviceability issues and service skills/time requirements.
Symptom-based interactive diagnostics:
Develop interactive diagnostic procedures using predictive fault tree and historical equipment failure analysis information. Integrate interactive diagnostics with on-board equipment software to enable machine-to-machine (M2M) troubleshooting/simulation to improve root-cause failure identification.
Standardized warranty and contract policies, coverage, and business rules:
Define standard warranty and contract policies, coverage, and business rules across similar product lines to simplify and automate downstream claims processing, validation and resolution.
Use advanced forecasting techniques and optimization methods to stage service parts inventory for newly released products.
Applicability-based software management:
Manage embedded software updates based on equipment configurations, cross-system compatibility and serial number effectivity.
Structured maintenance and service contract schedules:
Create structured maintenance and service schedules using reusable service tasks to enable on-demand assembly of service recommendations and required resources. Optimize plans based on reliability and maintainability analysis results and historical field performance knowledge.
Integrated change management:
Intelligently link service information to product designs and engineering change processes to streamline change propagation and service information updates.
The PTC advantage is fueled by technology solutions that transform the way you create, operate and service products.
Our technology enabled solutions transform the way that products are created, operated, and serviced in the Internet of Things.
PTC solutions help you tackle the real challenges manufacturers and service providers face every day.
See how PTC can help you optimize the system of people, processes and technology to enable greater service performance. Learn more.
Industry leading software technology is at the heart of every PTC solution.
Thousands of Pro/ENGINEER customers have already made the move to PTC Creo Parametric. Learn more.
PTC Global Services helps the world's leading manufacturing companies realize the promise of PTC solutions.
How to select the right provider to optimize application performance
Strategies to make your organization more productive
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November 17-18, 2015
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